Import contacts
The default path for anyone moving a list in from another CRM, an email platform, or a spreadsheet.
Where: Contacts → Import Contacts
- 1Open the contact importerIn the sub-account, go to Contacts and click Import Contacts.
- 2Choose what you are importingPick Contacts only, or Contacts and Opportunities if the same rows also carry deal data.
- 3Upload the CSV and pick the import typeUpload your file and choose whether you are creating new records, updating existing ones, or both.
- 4Map columns to fieldsMatch every column to a HighLevel field. Green checkmarks mean the field is mapped correctly; a yellow warning triangle means something is missing or wrong. Unmapped columns can be skipped intentionally.
- 5Verify, tag, and start the importReview the mapping, optionally add a tag to everything in this file so you can find or undo the batch later, then start the bulk import.
- When updating, HighLevel matches existing records in this order: Contact ID, then Email, then Phone.
- Tagging each import batch (for example: import-2026-03-hubspot) makes cleanup one bulk action instead of a manual hunt.



